Phil Adams

Phil Adams leads the support and development team at OA Systems, bringing around 30 years' experience across electronics, IT support, web development and business applications. He specialises in Microsoft Dynamics 365 Customer Engagement, Dataverse and Power Platform, alongside custom application development using C#, JavaScript, TypeScript and React.
Phil works directly with clients to understand their business, guide development and help keep their systems running reliably. His experience includes integrating CRM platforms with websites, APIs and other business systems, developing web applications and automating business processes.
He takes a practical approach to both delivery and ongoing support, with an emphasis on clear communication, maintainable solutions and avoiding unnecessary complexity. His articles draw on hands-on project experience, sharing technical guidance, lessons learnt and practical uses of AI and automation in business.