One connected platform
Bring customer, activity, and service information together so teams work from a consistent, up-to-date view.
Services / New Implementations
New Implementations
Practical, user-friendly Dynamics 365 Customer Engagement (CE) solutions that fit the way your business works
We design and implement Dynamics 365 CE solutions that help teams work more efficiently, engage customers better, and grow with confidence
Your Business
Connected Platform
CRM
Portal
Automation
Reporting
AI & Copilot
Security
Integration
Dataverse
Dynamics 365 CE
Why choose Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement provides a connected, flexible platform that helps organisations improve the way they sell, serve, and engage.
Start where it matters most
Adopt D365 capabilities incrementally, focusing first on your highest priority business areas and expanding over time.
Built to grow with your business
Expand and customise using additional tables, business rules, model-driven apps, and integrations.
Standardise and automate processes
Use automation and guided business process flows to reduce handoffs, enforce required steps and checks, and support consistent ways of working.
Enterprise-grade security
Manage access, protect sensitive information, and maintain oversight using comprehensive security, auditing, and compliance controls.
Approach
Our implementation approach
A successful Dynamics 365 Customer Engagement implementation is not just a technical project - it is a business change project. The system needs to be well configured, understood, adopted, and trusted by the people who use it.
Our implementation approach is built to address all three: configuring the platform well, supporting real adoption, and giving teams confidence that the solution will work for them long after go-live.
Discover and Plan
Understand your goals, processes, priorities, and measures of success. We then define a clear, practical implementation plan aligned with your business needs.
Design and Build
Develop the solution around how your teams work, configuring Dynamics 365 and related technologies to meet your requirements without unnecessary complexity.
Migrate and Validate
Migrate your data carefully and validate the complete solution through thorough testing, ensuring the right levels of security, data quality, performance, and reliability.
Go Live and Embed
Support a confident transition and equip your teams with the knowledge and practical skills to adopt the solution successfully and realise ongoing value.
OA Systems
What you can expect from OA Systems
Practical delivery from experienced people who understand Dynamics 365 and the way New Zealand organisations work.
We start by understanding your goals, processes, and priorities before recommending a solution.
We design for usability, helping your teams adopt the solution with confidence.
We keep delivery practical and focused, avoiding unnecessary complexity.
You work directly with experienced, New Zealand-based consultants throughout your implementation.
Next step
Ready to build your new Dynamics 365 solution?
Let's talk about your goals and how we can design a solution that helps your team work better and your business grow.