Dynamics 365 Sales
Sales and Pipeline Management
Give sales teams a clear, shared view of prospects, customers, activities, and opportunities.
Track enquiries from initial contact through qualification, proposal, and close.
D365 Capabilities
D365 Capabilities
Explore the Dynamics 365 applications and Power Platform capabilities that connect customer, service, field work, communications, and reporting.
Microsoft Cloud
Sales
Service
Power Apps
Dataverse
Ecosystem
How the Dynamics 365 ecosystem works
Dynamics 365 applications can be shaped with the Power Platform, while Microsoft Dataverse provides a secure, shared data layer.
Applications
Sales
Customer Service
Field Service
Customer Insights
Power Platform
Power Apps
Power Automate
Power Pages
Power BI
Dataverse shared data
Applications
Starting points for customer, service, and operational processes
Use Dynamics 365 applications as practical starting points, then shape them around the way your teams sell, serve, communicate, and report.
Dynamics 365 Customer Service
Customer Service and Case Management
Deliver consistent, accountable service with a complete history of each customer relationship.
Record, assign, manage, and resolve enquiries in a structured way.
Dynamics 365 Field Service
Field Service and Mobile Work
Connect office teams with people delivering work onsite.
Coordinate jobs, customer information, and work completed in the field.
Dynamics 365 Customer Insights
Customer Communications and Insights
Create more relevant customer communications using connected information.
Support customer journeys, segments, campaigns, and deeper insight into needs.
Extend and automate
Power Platform extends your Dynamics 365 solution
The Power Platform extends Dynamics 365 with specialist applications, automation, secure portals, dashboards, and reporting.
Power Apps
Tailored business applications and mobile processes.
Power Automate
Workflow automation, approvals, notifications, and integration.
Power Pages
Secure customer, member, supplier, or partner portals.
Power BI
Reporting, dashboards, and operational business insight.
Copilot Studio
Conversational agent experiences where they provide genuine value.
Business Outcomes
Practical value your teams can actually feel
Good Dynamics 365 solutions make customer information easier to use, routine work easier to manage, and decisions easier to trust.
One customer view
Bring customer, service, sales, and activity history into one shared view.
Reduced manual work
Automate repeatable tasks, approvals, alerts, and handoffs.
Better visibility
See pipeline, case volumes, operational activity, and customer trends.
AI-ready platform
Prepare clean data, clear processes, and governed access for useful AI.
Faster response
Help teams respond quickly with the right context and fewer handoffs.
Easier reporting
Turn operational data into reporting that supports better decisions.
Next step
Ready to understand what Dynamics 365 can do for your organisation?
OA Systems can help you explore options, shape the right approach, and plan a practical next step.
Talk to OA