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Solgari

OA Systems is partnering to deliver Irish company Solgari's Dynamics 365 all-channel communications system in the local market.

Fast, smart, compliant connections via voice, video, chat, SMS and fax, all without leaving your CRM window.

Solgari’s suite of software applications enable all-channel, all-device, all-location communications. Empower your people with access to all the communications and collaboration functionality they need through their desktop and mobile devices. Increasing efficiency, effectiveness and freedom.

Full Cloud Telephony

Includes all the features you would expect from a state-of-the-art, cloud telephony solution including Auto Attendant, Hunt Groups, Voicemail, Call Forward & Transfer, Presence, and Barge, Whisper & Listen.

Integrated WebRTC

Allow your customers to connect from your website via chat, voice or video. Share and receive files. Speed up your customer care and sales processes, and delight your customers.

Contact Centre Option

Option to upgrade some or all users to Solgari Cloud Contact Centre for inbound, outbound or blended contact centre needs. Including advanced, feature-rich, cloud-based IVR to empower automation, surveys, opinion polls, customer care, PCI DSS compliant card payments and more. All with full CRM integration. As well as queuing, agent groups and skills based routing functionality. Features real time, historical and wallboard reporting, via an intuitive user interface.

All-Channel Compliance

Record and archive calls, video, chat and SMS, forever, in our ISO 27017-certified data centres and our PCI DSS compliant cloud to achieve true communications compliance. Our military-grade design allows you to instantly meet PCI DSS, MiFID II, FCA, SEC, GDPR and Central Bank compliance requirements. Features highly sophisticated, rapid, search and retrieve capabilities. All protected with 1024-bit military grade encryption.

Advanced Reporting & Analytics

Generate real-time reports on any aspect of your communications – any channel, location, date, person, customer. Our all-channel solution gives you access to a complete and deep view of your communications. Use advanced word and phrase searching, in any one of 26 languages and dialects, to instantly query all voice, video and text material to find specific issues or examine trends. Supporting eDiscovery, dispute resolutions, quality assessment exercises and more.

 

Need more Information?

Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

OA Systems

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Careers at OA

We are always looking for people who are excellent and passionate at what they do to join our team. If this sounds like you then we'd love to hear from you!

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Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing.  Get in touch for a chat about how Customer Engagement 365 can help you...