New Zealand church discovers the power of centralized data to improve operations and service to their church "family".

The Methodist Church of New Zealand is made up of nearly 200 parishes with around 330 churches or worship centers. In people terms this extends out to over 2000 individuals, including role holders, tenants, board members, ministers, and staff. Any one person could hold multiple roles within the church; for instance, a person could be a board or committee member, a treasurer, and an insurance contact. Currently 14 staff members manage and administer the central office in Christchurch, with two staff members working in the Auckland office.

Challenges

- Increase collaboration
- Increase operational efficiencies
- Maximize opportunities
- Reduce Operational Costs

Results

- Provided 100% greater transparency of data, which has led to improved quality and mining of data which, in turn, has resulted in more targeted and planned execution of communications to the Church “family”
- Achieved approximate 75% reduction in the time it takes to perform administrative activities such as producing target mailings
- Achieved around 40% reduction in hours spent checking administrative work for accuracy